Do something that matters, join the Legal Ombudsman in Cardiff.
Whether you join us as a Quality Manager, Quality Officer, Project Manager or Investigator, you’ll be part of an organisation that prides itself on providing a vital service to people who need help, guidance and someone on their side.
These are roles that will help us deliver change, improve the service we offer, drive our business forward and ensure we provide fair outcomes for our customers. If you can bring enthusiasm, passion and expertise to your work, want to make a real difference and enjoy a challenge, then this could be your next career move.
People come to us at a stressful time – it’s our job to make sure we’re there for them, and all our teams are passionate about providing the very best service possible.
If you’re passionate about making a difference and helping customers get the right outcome at the right time, then the Legal Ombudsman is the place for you. We’re currently changing the way we work, refreshing our processes and building new frameworks.
So now is the perfect time to join us. The opportunities are immense, and you’ll be able to use all your skills and expertise as you help us build for the future. In return we’ll offer you a superb benefits package and a generous pension scheme.
Working at the Legal Ombudsman has given me the opportunity to be involved in projects that make a huge difference to our clients’ lives.
We want to reward our people for the hard work and commitment they show every day. We have a number of family friendly and flexible working polices that help them achieve a healthy work life balance. In addition, we offer a range of employee benefits which include 26 days’ holiday excluding bank holidays.
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As we grow and evolve as an organisation, you will help us build a framework which ensures that the quality of service we provide to our customers is maintained, that our customers’ needs and met and understood supports a culture of quality improvement.
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You’ll work closely with the operations team to improve the quality of the service we provide to our customers, and help maintain the key quality performance indicators for the service. A key responsibility will be to monitor the quality of service we provide, assessing data quality and ensuring that end-to-end business processes are implemented.
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Delivering a range of discrete projects across our organisation, including process and technology change, you’ll ensure that the work is controlled and delivered on time, and all risk assessments are completed. Possessing the skills to communicate with people at all levels of our organisation, you’ll be highly methodical and ready to work under pressure in a fast-paced environment.
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Regardless of your background (no legal experience required), when you first join us you will benefit from a comprehensive training programme that will ensure you are equipped for every scenario. On a day-to-day basis, you will help us investigate cases where people feel they have been unfairly treated or feel they have received an unsatisfactory service from the legal profession.
Understanding the complexities of each case, you will look for resolutions where suitable, and make recommendations on next steps. With the support of a Team Leader and your peers you will manage your caseloads. Reviewing evidence from each party, you will document your reasoning to explain how you have come to your conclusions, and you will refer cases to the Ombudsman where an informal agreement has not been reached.